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Author Topic:   Marketing Research Problem - Fall 2006
Doug
Proprietor
posted November 02, 2006 09:00 AM     Click Here to See the Profile for Doug   Click Here to Email Doug     Edit/Delete Message Reply w/Quote
Since we have enough budget for some independent, third-party marketing research, what do you want to know about your customers that can be learned through surveys and focus groups?

For last fall's class, here was our list of questions. They need to be tailored to your individual business plan.

1) Where to find customers, where are they paying attention, what type of media, or other electronic resources?

2) What is the range people are willing to pay, compare different packages.

3) What do you pay performers?

4) Will my plan attract professional musicians, or new performers? what level of expertise will I attract?

5) What group offers the most potential growth, which type of artist will bring the most business?

6) What companies offer benchmarks in areas (ex.customer service) that we should strive to be like?

Here's the Bistro forum for last spring's 604 class.

to do

due November 9 for discussion in class that week

In response to this message, tailor one or more of the questions above to your individual business plan.

tdoster
Member
posted November 02, 2006 06:22 PM     Click Here to See the Profile for tdoster     Edit/Delete Message Reply w/Quote
Marketing Musicians

Marketing Research Problem
• What is the range people are willing to pay for these advertising services? Determine what is least amount that still has a value but still is economical. What is the most amount an artist will pay for these services?

• How many packages do we offer to our customers? Sometimes you can offer too many choices to customers. How do we determine how many packages to offer our customers?

• How do we make our customers feel like they are our only customers and we are not advertising their potential competition as well? In the same music genre we will be advertising several bands competing for the same discretionary dollar of the consumer. How do we make them feel special?

AndreaT
Member
posted November 08, 2006 05:05 PM     Click Here to See the Profile for AndreaT   Click Here to Email AndreaT     Edit/Delete Message Reply w/Quote
I have answered the ASKED questions according to my business plan:
REGARDING SURVEYS: ****We have created a survey to obtain interests and requests. I have posted that on the Customer Profile bistro reply..it is at this link on the bistro: http://riccistreet.net/riccigreen/bistro/Forum45/HTML/000083.html

1) Where to find customers, where are they paying attention, what type of media, or other electronic resources? Will find customers on the internet and by word of mouth.

2) What is the range people are willing to pay, compare different packages. This business will not require a payment from customers if we are successful in receiving advertisers requests to advertise on our site.


3) Which logo / slogan / web site design accomplishes which branding and usability objective? Logo is determined already.
Web site design will be attractive, fun and easy navigation will be implemented

4) How do customers naturally segment?

5) What customer segment offers the most potential growth? growth will be accomplished within the online community for interested individuals....search engines will bring them to our site.

6) What other companies (in any industry) offer benchmarks in areas (ex.customer service) that we should strive to be like? we can offer customer service in offering help with creating a magazine page or a "how to" demonstrtaion by providing a small video or step by step instructions to get the user started using our service.

DBouchard
Member
posted November 08, 2006 07:49 PM     Click Here to See the Profile for DBouchard   Click Here to Email DBouchard     Edit/Delete Message Reply w/Quote
1) Where to find customers, where are they paying attention, what type of media, or other electronic resources?

The customers I am seeking to attract are small professional groups, soloists and music students. Small groups could be acquired through music/entertainment publications like ArtVoice or FreeTime, and also by soliciting agents who represent the artist. Direct prospecting can also be worthwhile by going to clubs and coffee houses. On line ads at sites like www.purevolume.com could also be helpful to attract up an coming musicians.

2) What is the range people are willing to pay, compare different packages.

Pricing:

Demo Package: six hours in the studio recording up to three pieces. Music will be mixed and mastered with 10 CD's provided including the artwork and shrink wrapping. $649. Additional CD's can be purchased at a nominal fee.

Promotional Package: same as above except 50 CD's will be provided and a web page will be designed and hosted for one year. $949. Annual renewals will be available for the website.

Deluxe Promo Package: same as both above except posters and brochures will be designed and professionally color laser printed. An initial supply will be provided with the package. $1249. Additional supplies can be purchased.

After examining our cost, breakeven points and necessary profit margin to remain profitable, we determined that these packages are prices fairly. We checked our the competitors and we are slightly below their pricing.

3) Will my plan attract professional musicians, or new performers? what level of expertise will I attract?

Our current business plan seems to be attracting the new performers. These are people willing to pay for exposure and demo recordings with the hope of gaining a large audience. The new performers we attract however have a good level of expertise. We feel that at that stage in their careers, they can afford our services.

KAT67
Member
posted November 09, 2006 12:54 AM     Click Here to See the Profile for KAT67   Click Here to Email KAT67     Edit/Delete Message Reply w/Quote
1. We will find customers from referrals, networking, trade shows, seminars, club associations, advertisement, internet and affiliations.

2. There are two ways we charge our customers. - 10% of the total service EX/ from 1st consultation to clean-up.
- per individual service EX/ getting the venue, marketing, getting musicians.

3. I will pay performers there asking price or if I work with them on regualar basis, most likely I would get a discount for my client.

4. I would only deal with professionals. It’s the choice of my clients the kind of musicians would perform.

5. The group that offers the most potential for growth are entrepreneurs and start-up companies.

6. The companies that I’m aspiring to in everything are
Preston Bailey Company - http://www.prestonbailey.com/home.htm
Business Event Advisors - http://www.businesseventadvisors.com/

bmoudgil
Member
posted November 09, 2006 03:46 PM     Click Here to See the Profile for bmoudgil   Click Here to Email bmoudgil     Edit/Delete Message Reply w/Quote
1. Where to find customers, where are they paying attention, what type of media or electronic resources? The customer I will be marketing will be able to find out about my BarCast jukebox by looking at Bar/ Restaurant magazines on line i.e. http://restaurantresults.com/associations/001.html this is an example of 1 of many venues to get the BarCast word out. The other form of media would be via trade shows like the http://www.restaurant.org/ which have yearly trade shows.

2. The range that people are willing to pay is dependent on the type of bar or restaurant they owe. I would like to sell to smaller bars at first via the web and trade shows they are looking to cut cost.

3. Which logo /slogan / website design accomplishes which branding and usability objective.



Sirius
Bar Cast
Music where and when you want it


4. How do customers naturally segment? There would be 2-3 segments. 1. small bar owner 2. Bar and restaurant owners and last the chains like Chilies Applebee’s etc.
5. The customer segment that offers the most growth would be the chain bar restaurants there volume.
6. What other companies offer benchmarks in areas that we would strive to be like. Xerox, Microsoft, JNJ.

pritchkl
Member
posted November 09, 2006 05:40 PM     Click Here to See the Profile for pritchkl   Click Here to Email pritchkl     Edit/Delete Message Reply w/Quote
1)What are the range people are willing to pay?

•The range that customers will be willing to pay for these products is $150-$300. This is a fair price for two items. An MP3 player alone cost around $100 if not more. A watch costs around $70-$100. So it depends on the design of the jewelry that the customer wants.

2)What companies offer benchmarks in areas (ex. customer service) that we should strive to be like?

•Customer Service-South West (even though it is in a different industry) has great customer service skills. They treat their employees and customers the right way. They cater toward them and help them in any way that they can.


3)Where would you look to buy Smart Jewelry?

•On our company website
•On the Guess Website and the Guess stores
•In Department stores such as Macy’s, The Bon Ton, and Kaufman’s

4)Where would we find customer?

•Our customers are going to be new and existing customers. Theses customers will want to combine an MP3 player and jewelry together for the convenience. The customer will find information about Smart Jewelry on the internet and in Department Stores. Also customers can see commercials on the television and go to our company website or to the Guess website.

colleenanne
Member
posted November 09, 2006 06:15 PM     Click Here to See the Profile for colleenanne   Click Here to Email colleenanne     Edit/Delete Message Reply w/Quote
1) Where to find customers, where are they paying attention, what type of media, or other electronic resources?
itrade would link to mp3 sites and other sites that deal with downloads like napster, Yahoo Music, & itunes.

2) What is the range people are willing to pay, compare different packages.
We will carry a full range of accessories and mp3 players. This will depend if they want name brand or any brand.

3) Which logo / slogan / web site design accomplishes which branding and usability objective?
Website Design that is conducive to Best Buy

4) What customer segment offers the most potential growth?
Younger customers who are naturally tech savvy.

5) What other companies (in any industry) offer benchmarks in areas (ex.customer service) that we should strive to be like?
Geeksquad is one that we would model after for the trade in and repair. A customer service benchmark would be Bestbuy and Bank of America (not the same industry but great customer service).

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