Are you the primary furniture shopper of household?          yes no

Where do you shop for furniture ?

Raymour & Flanigan Rosa's Value City Other:

 

What are your reasons for shopping at that store the most?  

Enter your comments in the space provided below:

What do you like the most about your choice of store?

What do you dislike the most about these stores?

In an average year how often do you shop for furniture?

1-2 times per year 3-6 times per year Bi-Monthly Monthly or greater Other:

How much of your overall shopping is done at a large chain?

less than 25% 25-50% 50-75% 75%+  

How satisfied are you with your store?

Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

What at the store brings value to you as a customer?

(Rate on a scale of 1 to 4  - 4 being the highest

Employees  4 3 2 1     Quality 4 3 2 1      Delivery  4 3 2 1      Variety 4 3 2 1      Price 4 3 2 1

How satisfied are you with the following?

Service    Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

Delivery        Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

Credit terms     Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

Sales force          Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

How often do you shop for furniture on the Internet?

6 times a year 4 times a year 2 times a year never

How likely are you to purchase furniture on the internet?

Extremely Likely Very Likely SomeWhat never

Age               25 or Younger 25 to 35 35 to 45 45 to 55 55 to 65 65+

Gender          Male    Female

Education        GED                   H.S. or less        Some College          College

Graduate                  Post Graduate 

Family Income:           <25,000         25,000 to 50,000         50,000 to 75,000     

75,000 to 100,000     100,000 + 

Tell us how to get in touch with you:

Name
E-mail
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FAX

Please contact me as soon as possible regarding this matter.