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Human Resources: People MBA 600 - Spring 2002 James Jefferson Furniture Company other pages profile | design | production  supply chain | market | finance | glossary benefits and training | information | technology this page employee summary officers and directors org chart | roles and responsibilities management | operations | marketing finance | HR | IT production workers and other employees

James Jefferson Furniture Company has about 450 employees. That's half its peak ten years ago. The past three years, the Company has averaged about 15% annual turnover, almost all in sales, clerical, and unskilled.

summary

80 in the offices

20 executives officers, directors, and other professionals
15 marketing professionals, including inside customer service and outside sales
25 production managers including first-line supervisors
20 support staff: administrative assistants, clerks, secretaries, and computer technicians

320 on the shop floor

250 skilled

100 machine operators
150 carpenters and finishers

70 semi-skilled or unskilled

employed for general handling jobs, packing and unpacking, facilities and grounds maintenance, and security

50 in the stores

45 sales associates
5 managers

see org chart and industry occupation statistics

chief officers and directors

Chairman: James Jefferson III, age 67, $166,667 salary
President and CEO: James Jefferson IV, age 44, $275,000 salary, $25,000 bonus
Corporate VP, General Counsel, and Secretary: Juanita Jefferson, age 41, $125,000 salary

Org chart

Roles and responsibilities

Corporate

The Jefferson family owns the largest single block of voting shares. They enjoy a friendly board of directors.

James III has been retired for some years. His son, James IV, runs the company along with his cousin, Juanita, who is a lawyer. James IV, Juanita, and the CSO form the trio that makes the major decisions.

Note | I tried to remember to use the gender pronouns (he / she) for the current student playing the role.

management | operations | marketing
finance | HR | IT

Management

description and analysis of JJFC

CSO

The chief strategy officer (CSO) has overall responsibility for the management team, the profitability of JJFC, and the return on its capital.

He develops high-level goals and objectives, operating plans, and organizational structure and policies. He implements them following the CEO's (and often Board of Directors') approval. Along with the CEO, he represents JJFC to the financial community, major customers, government agencies, shareholders, and the public. The other managers will always defer to the CSO.

$175,000 salary, $35,000 bonus

DOO

The director of operations (DOO) has overall responsibility for the smooth running of JJFC.

She manages JJFC's operations by providing direction and structure for the operating units. She coordinates employees' efforts consistent with goals, objectives, and policies that she helps the CSO plan.

She is the only director on the Strategy Council. The other directors report to her via the Operations Council, which she leads. She reports directly to the CSO and often reports orally to the Chief Executive Officer and Board of Directors.

$175,000 salary

Operations

description and analysis of operations: design and production

CDO

The chief design officer (CDO) has overall responsibility for product research and development, especially for the JJ style, which, within a crowded competitive environment, the company considers its competitive advantage.

She keeps abreast of industry and cultural trends and represents the company to the industry at trade shows and at professional and academic conferences. She makes her own prototypes and takes pride in hands-on crafting of occasional special orders. She supervises her assistant in the design shop. When appropriate, she supervises the specialists in the craft shop.

She creates the substance of the brand, to which the CMO adds the sizzle.

$140,000 salary

DOP

The director of production (DOP) has overall responsibility for getting the furniture out the door. Almost all employees report to the DOP through their foremen and supervisors, chief among whom are the production scheduler and the wood buyer.

She directs all manufacturing operations, that is, the use of equipment, facilities, and personnel to obtain maximum efficiency and meet performance objectives. Her responsibilities include inventory control, factory expenditures and budget, and product quality.

She schedules the sequence and timeframe of manufacturing operations to meet production requirements and to fulfill current or forecasted orders. She reviews orders, shipping needs, factory capacity, and inventory before drawing up schedules.

She supervises and evaluates production staff. She plans, schedules, and assigns work and has authority for hiring, termination, discipline, and performance decisions.

She spends most of her time on the shop floor, walking around and solving problems.

$140,000 salary

Marketing

description and analysis of marketing: market and supply chain

CMO

The chief marketing officer (CMO) has the responsibility and accountability for the achievement of market share, revenue & profit objectives. He develops marketing strategies, evaluates market conditions and recommends policy changes to encourage maximum sales activity. He is responsible for the brand and the customer experience.

Two dozen employees report to the CMO, making marketing the second-largest department after production. The CMO directly supervises the DSD and the department's professionals: advertising, trade show, catalog, and PR.

$125,000

DSD

The director of sales and distribution (DSD) is responsible for the supply chain, the logistics of getting the furniture from the JJFC loading dock to the customers' loading docks. He manages inventory of materials, parts, and finished furniture. He maintains records, replenishes stock, and plans for future requirements based on orders, production schedules, and forecasts.

He proposes and executes policies and programs to achieve maximum sales volume potential for JJFC's products and custom design services. He supervises the outside sales force, the inside customer service reps, and the JayJay Furniture Direct sales associates through their managers.

$100,000 salary

Finance

description and analysis of finance: financial statements

CFO

The chief financial officer (CFO) directs JJFC's overall financial plans. He supervises the accounting, budgeting, and auditing processes. He is responsible for good relations with the taxing and regulatory agencies. He ensures timely financial and statistical reports to management and the Board.

The reports to the CSO and sits on the Strategy Council.

The current CFO has an MBA, a CPA, and ten years of experience in the wood products industry.

$125,000 salary

DAC

The director of accounting and control (DAC)

Directs budget and cost controls, financial analysis, accounting practices and reports. Analyzes and interprets financial data and recommends changes to improve systems and financial performance. Supervises accounting staff. Current DAC has MBA, CPA, and seven years experience, the last three at JJFC.

He supervises bookkeeping, payroll, security, and, most importantly, purchasing.

purchasing

Develops department policy and procedure. Accepts and scrutinizes vendor bids or proposals. Selects sources based upon analysis. Arranges vendor contracts, bargains for best costs, and observes quality of purchased materials. Ensures that materials, equipment, and supplies are ordered and delivered in a timely manner. Prepares purchase requisitions, transportation and delivery documents. Verifies order delivery and sends back inaccurate shipments. Completes reports of purchasing activities and costs.

$95,000 salary

Human Resources

description and analysis of HR: people and benefits/training

CHO

The chief human resources officer (CHO) plans and directs programs for all human resources areas including employment, employee relations, compensation, performance appraisal, incentive program, affirmative action, and equal employment opportunity. He develops policies and programs to meet organizational needs.

Directs recruitment, screening, interviewing, selection, and placement activities. Arranges advertising or employment agency services. Extends job offers and establishes starting salaries.

$65,000 salary

DBT

The director of benefits and training (DBT) manages compensation and benefits programs including medical/dental insurance, long and short-term disability, workers' compensation, vacation, sick leave, holiday pay, profit sharing, and retirement programs. She evaluates current programs to ensure all benefits meet company and employee needs and develops and implements new programs as needed.

She develops programs for compliance to environmental regulations as well as programs to promote employee health and safety.

She plans, produces, and administers staff and management training seminars using various adult-learning methods. She conducts these programs to develop employee skills and impart organization practices and policies. She researches and evaluates training resources and suggests new topics and methods.

She is responsible for the accuracy and distribution of printed materials and forms.

$50,000 salary

Information Technology

description and analysis of IT: information and technology

CIO

The chief information officer (CIO) is responsible for what JJFC knows about itself. He contributes to general business planning regarding technology and systems required to maintain company operations and competitiveness. He recognizes new developments in information systems technology, and anticipates organizational modifications. Establishes long-term needs for information systems, and plans strategy for developing systems and acquiring hardware to meet application needs. Ensures confidentiality and reliability of corporate data, proprietary information, and intellectual property. Functions as top level contact to assist end users in determining IS requirements and solutions.

$95,000 salary

DCI

The director of competitive intelligence (DCI) brings together all the information from inside and outside the organization to inform the decisions of the Operations Council, on which he sits, and especially the Strategy Council, to which he often reports orally.

He reports directly to the CIO and has a staff of one who is an expert with spreadsheets and graphic visualizations.

$75,000 salary

CMI

The chief management information systems officer (CMI) directs computer operations, technical support, systems analysis, and programming. He also directs database management, telecommunications, IS training and microcomputer technology. He establishes technical priorities, standards, and procedures. He ensures sufficient systems capacity for organizational needs.

He reports to the Chief Information Officer and sits on the Strategy Council. The DNA and four technicians report to him.

$75,000 salary

DNA

The director of network administration (DNA) manages all activities related to the operations, maintenance, and distribution of data processing on the Finance Department's mainframe computer and peripheral equipment. He analyzes usage patterns and establishes schedules and procedures for maximum use of the system.

He installs, configures, secures, and maintains the IT Department's LAN server and workstations. He works with multiple hardware and software platforms at an intermediate level.

He reports to the Information Systems Manager. As webmaster, is liaison with the outside advertising agency on technical matters.

$50,000 salary

Production Workers

These workers (up through the line-supervisor level) fabricate, process, assemble, inspect, store, handle, pack, and ship the wood and furniture. They also maintain, repair, clean, and guard the physical facilities and equipment. They keep records and perform other services closely associated with these production operations. Employees above the working-supervisor level are excluded from this category.

See industry-wide statistics on production workers.

All Other Employees

This category covers nonproduction employees including those engaged in furniture manufacture supervision above the line-supervisor level. It includes sales (including driver-salespersons), sales delivery, advertising, credit, collection, clerical and routine office functions, purchasing, personnel (including cafeteria, medical, etc.), technical employees, and contract professionals.